IT Service Desk Analyst - North Melbourne, Australia - Etainsolutions

Etainsolutions

Verified Company

North Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:

North Melbourne

Open To:

Australian Citizens

We are seeking service desk support Staff:
In this team, You will be a vital player whose capability and drive. will see your career progress.

We are looking for a real team player with a passion for IT

Must have a proven understanding of:

ITIL and IT Service Desk & Onsite best practice.
The hours of operation are 38 per week with some outofhours and weekend requirements as directed.
Working as a member of a cohesive team, providing effective Second /Third level IT support
Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
Install and configure software and hardware
Assist in the development and maintenance of standard operating processes and procedures
Perform the installation and configuration of desktop hardware and other devices.
Utilise and contribute to the support material such as standard operating procedures and knowledge base.
Assist in the development and maintenance of material for the operation of the section.
Undertake other tasks as required or directed.
Have excellent verbal communication skills and a likable cando personality