Assistant Store Manager - Sydney, Australia - Sephora

Sephora

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Assistant Store Manager

Organization

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing.

It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

The Sephora SEA Retail activity spans over 6 countries (Singapore, Malaysia, Indonesia, Thailand, India and Australia) with 50+ stores and boasts some global flagships as Ion in Singapore or Pitt Street in Sydney.

The business unit has experienced rapid growth in the region with many more stores and countries to come.

Today, Sephora SEA retail has close to 1300 employees across the 4 direct markets (Singapore, Malaysia, Thailand and Australia).

Scope

Be responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service.

Be an ambassador of Sephora and embrace working in a fast paced environment.

Responsibilities:

PEOPLE MANAGEMENT
Recruit & Retent

Involved in the recruitment of store team together with HR department
Maintain employee turnover and absenteeism

Train & Develop

Ensure all new joiners are well trained and integrated into the environment
Work with the Store Manager on training plans and objectives for the store team
Coordinate training schedules and follow up with the Store Manager
Develop the store team individual career path

Performance Management

Work with Store Manager on individual and store objectives / KPIs
Conduct annual, half yearly and quarterly individual performance review with the Store team.
Provide constructive feedback and constantly provide coaching to the team for improvement.
Propose internal promotions and transfers when necessary

Organize and Animate

Conduct the store team briefing every shift
Plan a wellorganized store roster according to daily traffic and sales trend, optimizing the team resources.
Ensure that the team's grooming and behavior are accordingly to the store's SOP
Work with the Store Manager on any disciplinary issue
Demonstrate the Sephora DNA to inspire and motivate the team
Create a pleasant and exciting environment with great team spirit.

SALES MANAGEMENT
Drive Sales

Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience
Set and communicate the KPIs targets to the team during the daily briefing
Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
Ensure the teams are aware of all the brands promotions mechanics and incentives
Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
Be operationally hands on, working with the team on the sales floor to achieve KPIs set.

Optimize Store Profitability

Keep abreast of direct competitors promotional activities and propose an Action Plan to the Store Manager
Analysis the sales, KPIs, store's activity and propose actionplan on a weekly and monthly basis
Participate to cost management control
Assist the Store Manager in monitoring closely the store Profit and Loss

Customer Service

Build and nurture a strong relationship with loyal customers
Constantly focus on new members recruitment (CRM) to achieve the KPI set
Coordinate with HQ CRM team to ensure the smooth implementation of Sephora's CRM operations and policies
Manage and resolve customer's feedback
Ensure that the every team member is trained on Mystery Shopper standard and the standard is practice consistently

Merchandising

Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.
Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements.

Stock Management

Monitor the stock inventory process to minimise shrinkage and accuracy in stock management; stock room is according to Sephora's guideline and standard.
Liaise with Supply Chain on any stock issue.

Cash & Till Management

Train staff and enforce Sephora's cash handling and shortage prevention procedures
Ensure that store funds and deposits are maintained in accordance with Sephora's policies

OTHERS

Ensure communication within Weekly Action Box is disseminated to the team and require actions are implemented and follow through.
Ensure store compliance with Sephora audit processes and requirements
Any other ad hoc duties assigned

Key competencies

5 to 6 years' experience in store operations or sales management of which 3 years in leading and developing a team
Experience in retailing, FMCG and hospitality industry is preferred
Good analytical skills with an eye for detail
Proven