Account Manager - Melbourne, Australia - Brenntag

Brenntag

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ACCOUNT MANAGER (PHARMA):

Our team in
Melbourne currently has an opening for a
Account Manager (Pharma)
YOUR ROLE & RESPONSIBILITIES

Job Summary:

Responsible for managing a portfolio of customers, improving, and developing existing customer relationships as well as identifying and actively seeking for new opportunities in line with the market and segment strategies

Key Responsibilities:

Manage existing customers and develop new customer relationships
Manage existing and develop new product and market opportunities driving business growth and market share
Achieve sales targets by proactively leveraging all communication channels including digital channels and face to face interactions for a range of allocated products
Increase GP and product portfolio by initiating opportunities to drive crossselling / rangesell / valuebased pricing
Identify high potential accounts and determine strategies for converting prospects
Following sales protocols and procedures, generate new leads and improve/increase conversion rates and sales interactions
Utilising call planning, pipeline management, lead identification and qualification, undertake proactive sales calling and performance monitoring to drive sales and achieve set targets
Raise customer awareness by assisting in determining the right products for the customer's needs as well as raising customer awareness of product options/ opportunities
Undertake joint visits with Managers and Suppliers as required
Liaise with relevant internal stakeholders to determine the best solution for the customer and extracting maximum value (e.g.,
Sales Team, Product Management, Customer Service, Supply Chain)
Submit accurate forecasts and forecast updates as requested on a timely basis, managing effective pricing strategies to include, but not limited to: Contracts, Pricing Agreements, Renewals, negotiations, and implementations
Prepare and calculate accurate costings for materials
Prepare and offer quotations to customers
Prepare CRM reports relating to customers in the format and timing specified by Managers (reporting includes regular call reports and special reports as requested by management at a suppliers' request)
Maintain, create, monitor, and update customer opportunities and potentials in CRM
Review reports and action as required to ensure customers receive the correct quantity of product, at the right time and in the right location to meet budgeted, contracted, and forecast requirements
Report on any information relevant to the liquidity of a customer to identify and limit any possible exposure to Brenntag of any debts
Seek prompt payment of debtors and address problem accounts when necessary
In conjunction with Industry Market Management Department, conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand
Drive commercial and functional excellence based on guidance/ input from business unit management
Report on market and competitor information e.g., pricing, key customer strategies, trends, key personnel movements, and new product opportunities etc.
Ensure all business activities are conducted according to the work instructions specified in the Integrated Management Systems

Customer Experience

Identify and assist in implementation of process improvement opportunities in conjunction with senior management
Manage Customer Service Excellence as measured by external customer feedback
Work cohesively with internal/external stakeholders ensuring a customer centric culture is achieved and maintained
Nonconformance management
Manage and report all nonconformances, acting on repetitious nonconformances
Identify and implement changes to ensure a measured reduction in nonconformances and overall operation efficiency gains and continuous improvement initiatives are achieved
Review Job7's and follow through to action improvements, addressing areas of suboptimal performance

General

Consistently demonstrate Brenntag values and expected behaviours through exemplary standard setting
Actively participate in the annual Performance, Planning & Review (PPM) process, establishing individual KPIs and monitoring

- performance to ensure targets and effective work outcomes are achieved

Take ownership of learning and development opportunities by creating an Individual Development Plan (IDP), strengthening your personal and professional development Perform such other duties and activities which may be assigned to you from time to time

YOUR PROFILE:

Tertiary qualified in science, chemistry, or related discipline
10+ years' of B2B sales experience in a Pharmal/Nutraceutical related sales role
Proven track record of commercial sales with knowledge of account management
Experience in distribution, chemical or similar industry desirable but not essential
Technically sound in pharmaceutical/nutraceutical/pers