- Resolving complaints at first point of contact
- Assessing, recording and investigating enquiries
- Contacting stakeholders to gather more information to support an argument
- Escalating complaints to the relevant SME
- Ensuring thorough record keeping and notes
- Strong communication skills
- Time management
- Ability to work within a team
- Ability to work across multiple systems
- Experience in a complaints or contact centre position
- Government experience (highly desirable)
- Experience in the disability sector (highly desirable)
- Working a MP Office, Parl Min Branch within Government
- **Only Australian Citizens are eligible to apply for this Federal Government role.**
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UniSuper Melbourne, Australia**About US** · UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. · You will be em ...
Complaints Officer - Victoria, Australia - Randstad
Description
Are you ready to take that next step?
A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.
AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY.
As an APS5/APS6 Complaints Officer you will be liaising with both internal and external stakeholders to resolve moderately complex cases.
Responsibilities:
Key Skills:
Qualifications and Experience:
Please note, all applicants requested for interview will be required to provide a referee check before interview. All successful applicants will be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.
For a confidential discussion, please email me at
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
