Lead Sourcer - Fortitude Valley, Australia - CoreLogic

CoreLogic

Verified Company

Fortitude Valley, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.

Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.

Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.

We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact.

By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Who are we?

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We're fiercely independent, and we're considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe.

We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

Our purpose

At CoreLogic, we help people build better lives by providing rich property insights

that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It's those things that matter. And it's those things that we want to connect with, enable and tackle.

Our principles

Our four principles are the backbone of our organisation. They represent what we believe in and they guide the way we behave.

Accuracy is everything

We remain independent

Our data vision is 360

We seize the opportunity

We're an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.

Who are you?

You love having genuine conversations with people to build rapport and offer services which will in turn generate leads for our customers.

You are a natural communicator and are able to work with quality and at pace to get the most out of every conversation.

You thrive in a collaborative environment, working with like-minded colleagues to build a world-class lead generation tool for real estate customers and beyond.

What's the role?

Creating leads is valuable to all of our customers. That's where you come in.

You'll use your adaptable and professional communication skills to generate leads from our customers databases by calling and SMS messaging.

Along with lead generation you'll also be responsible for cleaning their data and using your exceptional customer service skills to make sure they have a memorable experience so when they do want utilise a service it is our customer they will be coming back to.

Your purpose? To create a memorable impression for CoreLogic's customers and theirs, knowing that we are enthusiastic about providing them the very best service experience possible.

What will you be doing?

The role includes:
- making outbound calls to our customers databases
- having SMS conversations with contacts from our customers databases
- working with the wider team to shape and improve the Lead Sourcing product
- clearly and accurately capturing customer information to improve database quality
- collaborating with teams across CoreLogic to drive customer advocacy and deliver strong business results
- delivering strong results aligned with KPI's
- ongoing ability to absorb knowledge and adapt to change in a constantly evolving industry
- proven experience in creating great customer relationships and building rapport - we don't focus on handle time here, just customer satisfaction
- having professional conversations with customers, both written and verbal, without having to rely heavily on a script
- great adaptability in learning new systems with speed and the ability to multi task
- a demonstrated ability to deliver high performance results against KPI's
- be curious as you deal with complexity and the many unknowns in a decision-making process
- champion customer outcomes within our organisation, don't settle for the status quo, go above and beyond to achieve the best for our customers
- quickly build valuable relationships within a business in a highly collaborative environment
- excellent written and oral communication skills collaborate and want to immerse yourself in a highly engaged culture