General Manager - Melbourne, Australia - SMAART Recruitment

SMAART Recruitment

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Subcontinent Relocation

Lucrative Salary plus bonuses
Become a GM / Country Leader for a large scale growing company

About the opportunity:

We're seeking a highly skilled General Manager of Contact Centres to join our team in the subcontinent.

With a team of 600 staff globally, we're looking for a Captain to lead the way in doubling our size offshore and building capability in a customer centric proposition.

We need someone with great people orientation, strong operational skills, and a clear understanding of what a thriving contact centre looks like in an offshore environment.

About you:

As the most senior person in the subcontinent, you'll move the centre from operational to quality, driving it to provide a high-quality service orientated experience as we grow.

With a focus on frontline leadership, you'll inspire our team to achieve great things and build a strong, captive contact centre.

You'll be responsible for managing the contact centre, IT development, network operations, and sales function. You'll have a team of direct reports, including the Aus Contact Centre Head and four direct managers. You'll also work closely with our finance, people and culture functions, ensuring our team is well-supported locally.

As an influential and professional leader, you'll have experience setting up large-scale offshore centres, you'll have a strong persona and high impact, with the ability to inspire people to go above and beyond.

Mandatory Experience:

Experience setting up a large scale off shore contact centre/dev op centre based in Asia (captive set up as preference)

- "Head of" or Contact Centre Management Experience or equivalent

A strong understanding of Australian customer expectations

Important to note that this is a permanent position that is based in the subcontinent. We offer a lucrative salary + bonuses, paid in AUD, relocation assistance, and no challenges with visas.