- Work hours: 75 hours per fortnight
- Salary: $105,000-$118,00 + super (depending on experience)
- CERT IV Training & Assessment preferred
- Trade qualification in Panelbeating, Spraypainting, or Mechanic
- Minimum 5 years of experience in the insurance industry with estimating background
- Enhancing expertise in Motor Claims Operation through improved training programs
- Developing and implementing Motor Claims Operation Induction training and continuous development
- Driving process efficiencies by managing knowledge resources for Motor Claims
- Improving learning materials for Motor Claims Operation to assist new team members in transitioning into their roles
- Providing a roadmap for ongoing technical training in the Motor Claims Operation
- Boosting motor claims knowledge to improve staff retention and engagement
- Enhancing Complaint handling and performance at First Point of Contact
- Ensuring compliance with business risk policies and regulations
- Execution and embedding of change programs
- Identifying technical training needs based on operational requirements
- Providing coaching, technical knowledge training, and support to Motor Claims consultants and Leaders
- Maintaining advanced knowledge of company processes, systems, products, and brands
- Identifying technical trends and knowledge gaps, and delivering feedback and coaching
- Developing and providing trend data to the Leadership Team
- Supporting the Learning and Development team in improving new employee onboarding
- Managing content and knowledge resources for Motor Claims
- Designing and implementing a technical training model for Motor Claims Operation
- Seeking opportunities for process optimization, personal development, and enhanced customer experience
- Modeling the organization's values in all dealings
- Making recommendations for system, process, product, or service improvements
- Ensuring compliance with business risk policies and regulations
- Executing and embedding changes through a Change Program framework
- Previous experience in a Motor Claims role preferred
- Solid knowledge of insurance legislation and procedures
- Strong coaching skills utilizing Coaching Conversations methodology
- Ability to identify and document performance improvement opportunities
- Excellent interpersonal, verbal, and written communication skills
- Outstanding Customer Service skills
- Ability to multitask and prioritize in a fast-paced environment
- Proactive in identifying and recommending process improvements
- Adaptability to constant change
- Effective time management
- Self-driven and able to use own initiative
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Motor Technical Trainer - Northcote, Australia - Randstad Australia
Description
PURPOSE OF THE ROLE
The main goal of this position is to enhance the skills and knowledge of our motor claims consultants, streamline processes, and boost performance through coaching and process enhancements, fostering a culture of excellence and integrity within the Motor Claims Operation. As a Technical Trainer, you will play a crucial role in welcoming new team members, providing ongoing technical training, managing knowledge resources, and enhancing all service metrics.
Key objectives of the role include:
Position accountabilities include:
QUALIFICATIONS AND EXPERIENCE
At Randstad, we are committed to providing equal employment opportunities and fostering diversity for the benefit of all. We strongly encourage applications from candidates of all backgrounds.
