Business Support Manager, Nsw/act - Canberra, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 49428

Department:
AR Broker Distribution

Division:
Australia Retail

Location:
NSW/ACT

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they're buying a home, building a business or saving for things big or small.

You are required to develop effective working relationships with Brokers and associated business staff and internal stakeholders including Customer Service Operations (CSO) and Australia Branch Network (ABN) teams that support the end-to-end home loan proposition for Brokers.

You will work in partnership with Relationship Managers towards the achievement of segmented sales targets and portfolio growth in line with Retail Broker's strategic direction.

Your role will be responsible for:
Proactive relationship building with associated Broker support staff (e.g. loan administrators), including offshore stakeholders supporting the end-to-end processing of home loans on behalf of Brokers.

Build and maintain effective business partnerships with key internal stakeholders including CSO and ABN teams that support the end-to-end home loan proposition for Brokers.

Support the effective use of available data and reporting to draw insights and inform sales strategies from a portfolio level through to the individual Broker level.

Conduct targeted education and training with aligned Broker portfolio and Aggregator group(s), in line with agreed channel standards.
Ensure adherence to ANZ polices, processes and external regulatory requirements as applicable.

Role Location:
NSW/ACT

Schedule:
Full-time

Role Type:
Permanent

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Customer focus and relationship building skills, including effective rapport building.
Strong communication (listening, verbal and written) and problem-solving skills.
Strong organisation, multi-tasking and time management skills.

Analytical skills:
ability to collect and analyse data and information to develop sales strategies.

Credit analysis:
ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative
factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
Goal driven with experience working towards developed plans and targets.

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

06/09/2023, 11.59pm, (Melbourne Australia)