Receptionist Full-time - North Melbourne, Australia - Genea

Genea North Melbourne, Australia

1 week ago

Full time

Description

Company Description

We are currently hiring for an experienced receptionist/ front of house to work directly with one of our highly experienced gynaecological surgeon and infertility specialists, dedicated to providing quality treatment and personalised care to her patients.

With a patient-centric approach, this specialist empowers individuals through education and tailors personalised care plans to address their specific needs, establishing a partnership in their fertility journey

Job Description

Based on the front desk of a busy clinic on a full time basis, this role will see you as the first point of contact for patients both in person & over the phone. You will play a key role in providing an exceptional patient experience - ensuring each person receives empathetic and personalised care.

Your duties will be varied, and given you will be working as part of a small team we are looking for someone who is happy to be flexible with their tasks & support the broader team as required. Daily tasks will include;

Answering phones, greeting patients and making bookings with clinicians.
New patient referrals - set up new patients on Genie, following up GP referrals and sending reminders for consultations.
Processing payments and following up on outstanding invoices as required
Overseeing the clinic email, scanning patient documentation, updating records and general administration tasks
General support to the clinicians - follow up calls and communication as required.
Assisting to maintain the general presentation of the clinic & facilities available to patients.

Qualifications

We are seeking an experienced Receptionist for this role – someone who has previously worked on a front desk and genuinely enjoys providing exceptional patient care.

You will have a strong computer literacy with the ability to learn new systems, strong administration skills and be highly organised - we are looking for someone who can ensure a smooth and accurate process for our patients.

Given you will be working as part of a small team, flexibility will be key. We are looking for someone who can work across a range of tasks, is keen to learn and happy to jump in wherever support is needed.

Additional Information

This is a great opportunity to work with a respected and highly successful Specialist team working in womens health, work somewhere that is truly making a difference and making real progress in this space.

As the front of house, you will feel a real sense of purpose in your role - positively impact the patients experience and feel like you are making a difference. This Malvern clinic is beautiful, work in a calm & peaceful setting which will make you feel good about coming to work everyday

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