IT Service Desk Team Lead - Melbourne, Australia - Aurec

Aurec

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent Role

Melbourne CBD

Join supportive team

Lots of growth opportunities

We are looking for a service desk team lead to join a wonderful organisation in the Healthcare industry that focuses on improving outcomes for communities while still prioritizing individual's well-being.

You'll be responsible for managing a team that provides technical support to internal staff and clients, ensuring that their needs are met and issues are resolved in a timely and effective manner.

We're looking for someone who has a passion for technology and a proven track record of leadership. You'll need to be a natural problem solver who can think on your feet and manage priorities with ease.

Responsibilities:

Act as an escalation point for unresolved or escalated requests.
Prioritise and provide accurate ICT Service Desk support for staff who require ICT assistance.
Ensure Service Delivery to clients adheres to established internal processes and SLA's.
Own the escalation of incidents, expediting issues to the relevant teams.
Identify and oversee delivery of Service Desk improvement initiatives.

Key Criteria:

Industry qualifications and certifications.
Suitable experience including at least 3 years in a broad Service Desk management role
Extensive experience using Windows 10 operating systems, Office 365 and Citrix.

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