- Apply advanced technical knowledge to HP's Page Wide Industry Printers, including server administration, technical security management, and performance management, especially for customer groups that are critical or high-risk.Integrate technical knowledge and business understanding to create. solutions for customers.
- Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Apply HP solutions to meet highly complex customer needs.
- Identify additional services that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationship up to senior management level in assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Assist in managing delivery of industry support solutions.
- Lead Customer Expectation management as part of escalation process.
- Lead cross-team or large programs/projects.
- Coach or guide junior consultants.
- Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.
- Thorough knowledge of HP Page Wide Industry products and services offerings, competition, third party products and market trends.
- Broad knowledge of corporate organization, job, and policies.
- Comprehensive business, technical or functional knowledge at an expert level.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
- Provide suggestions for operational efficiencies.
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2021
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world's most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
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Page Wide Industry Field Technical Support - Forest Hill, Australia - HP Australia
Description
Page Wide Industry Field Technical Support
Description -
HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
Responsibilities:
Education and Experience Required:
Knowledge and Skills:
Why HP Australia?
Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you
#LI-POST
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Australia)
Travel -
Relocation -
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
