Customer Experience Officer - Sydney Central Business District, Australia - Ampersand
Description
Start Date:
ASAP
End Date: 12 Months
Pay Rate:
$450 - $600 per day + super
Location:
The Rocks
Hours of work: 8 hrs per day / 40 hrs per week (must be able to work weekends)
Primary purpose of the role:
Enhance the customer experience in The Rocks through the development and delivery of The Rocks Markets and key visitor experience initiatives.
Key accountabilities:
- Assist with the onground delivery each weekend to execute The Rocks Markets include managing contractors, market traders and entertainers.
- Support in the daytoday management of the online Market Trader booking system.
- Manage the daytoday administration associated with the delivery of Markets including Trader correspondence, stall allocations and offers, and financial reporting.
- Identify and resolve any issues during daily running of the markets to maximise public safety, trading and customer experience.
- Assist with the delivery of markets customer experience initiatives.
- Contribute to the delivery of the Retail Marketing and Activation calendar, supporting excellence in execution for all programs across The Rocks and Darling Harbour.
- Contribute to the delivery of best practice customer experience initiatives as part of the precinct Retail Marketing Plans and Always On Activation strategies.
- Stay abreast of emerging trends in retail and placemaking and share findings to identify and develop new customer experience/retail initiatives.
Key challenges:
- Planning and prioritising work to cope with workload demands and meet critical deadlines.
- Effectively assists in managing internal and external stakeholders in order to achieve precinct visitation, activation and commercial outcomes.
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