Consumer Experience Consultant - Central Coast, Australia - Central Coast Local Health District

Central Coast Local Health District
Central Coast Local Health District
Verified Company
Central Coast, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Employment Type:
Permanent Full Time


Position Classification:
Health Manager Level 2


Remuneration:
$ $121739


Hours Per Week:38


Requisition ID:
REQ386894


This recruitment may be used to fill future positions via an eligibility list for permanent, full time, part time, temporary and casual positions.
Do you have a bubbly, outgoing personality who loves to work with people?


Central Coast Local Health District is committed to innovative, quality health care to support our local community through our Caring for the Coast Strategy.

Come and join our supportive and collaborative Clinical Safety, Quality and Governance Team.


What we Offer

  • Work for the largest employer on the Central Coast
  • Fulltime employees receive an Additional Day Off (ADO) through our ADO policy.
  • Full Salary Packaging services are provided which means you save more tax.
  • Discounted Fitness Passport to balance your wellbeing.
  • Professional Development through access to experienced and quality leadership.
  • Social Club.
  • Access to Wellbeing programs and support through our Employee Assistance Program.

About you:


  • You have relevant tertiary qualification in a health related field with eligibility, health management or project management or project management and demonstration relevant industry experience
  • Current NSW drivers Licence
  • You have demonstrated ability to work as part of a team, with a high standard of written and verbal communication and are able to respectfully collaborate with others.
  • You are open and able to receive feedback in a constructive manner and can demonstrate an ability to communicate your needs and to see out mentoring or guidance when needed.
  • You have the ability to set priorities, problem solve and have a commitment to professional learning

What you'll be doing


The Consumer Experience Consultant will work under the direction of the Manager, Consumer and Carer Engagement within the Clinical Safety, Quality and Governance directorate and will be responsible for the management of the consumer feedback and experience processes within the District inclusive of complaint and compliment handling and collection of patient experience data.


You will be responsible for providing specialist advice and your expertise in relation to complaints management and open disclosure in partnership with consumers and stakeholders in order to improve safety and experience for consumers within the CCLHD.


The provision of education to District staff in partnership with consumers in regards to point of care complaint management and conflict resolution/overseeing sensitive and difficult situations will be an important aspect of this role.


You will play a fundamental role in reporting and making recommendations to the Manager Consumer, Carer and Engagement on initiatives that will improve consumer experience.


Stepping Up Website

Need more information?
**Applications Close: Thursday 30 at 11:59 pm 2023
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