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Insurance Relationship and Service Delivery Coordinator - Darwin, Australia - Hostplus Pty
Description
Acknowledgement of Country:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
About the role:
As the Insurance Relationship and Service Delivery Coordinator, your main focus will be delivering exceptional customer service and ensuring a positive claims experience for Hostplus members, claimants, and third-party representatives. Your daily tasks will revolve around the comprehensive management of Total and Permanent Disability (TPD) and Income Protection (IP) superannuation insurance claims
About you:
Some of the key capabilities the successful candidate will have experience in:
Customer Service
·Oversee the end-to-end management of claims for Hostplus members and claimants, nurturing positive relationships and actively managing a portfolio of claims on a daily basis.
·Ensure a positive claims experience for Hostplus members and their dependants.
·Develop, maintain, and enhance customer relationships while conserving existing business through educational initiatives for members.
·Demonstrate initiative in acquiring and maintaining knowledge of the claims industry.
·Provide superior customer service to members, their dependants, and third-party representatives through best practices.
Claims
·Possess a high level of knowledge in superannuation and life insurance products, claims, medical terminology, and the role and responsibilities of a Trustee, including relevant legislation.
·Showcase experience in case management or claims assessment.
·Maintain a proactive service focus, adept at building and managing relationships.
·Handle complex claims, both Total and Permanent Disability (TPD) and Income Protection (IP), demonstrating resolution capabilities.
·Monitor and manage respective insurers to ensure claims progress in accordance with service level agreements.
ServicePlus Centre
·Demonstrate proven experience in customer service or call center roles, with a strong preference for prior financial services experience.
·Exhibit proficiency in comprehending complex concepts and effectively communicating them in simple terms.
·Thrive in a fast-paced environment, adept at prioritizing tasks to meet deadlines.
·Build rapport with internal and external customers through established experience.
·Possess good knowledge of superannuation, insurance, and/or advice models, providing a valuable advantage.
·Bring a friendly, caring, and can-do approach to the workplace.
Why work for us:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
We Care: We care about our work, our clients and colleagues.
Better Together: We've got each other's backs, and we never walk alone.
Go For it: We are optimistic, and we focus on solutions, not problems.
Keep it real: We are honest, genuine, straightforward and transparent.
Be Proud: We are proud of who we are and the work we do every single day.
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