Assistant Manager - Melbourne, Australia - Novotel Melbourne Central

Description

Company Description

At the Novotel & Ibis Melbourne Central we don't hire Assistant Managers. We hire individuals.

If you are ready to break the mould and be part of something special, we want you to join our Front Office team.

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve


Job Description:

About you

Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest.

You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.

You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

Qualifications:

Responsible Service of Alcohol Certificate (RSA) - Victoria

Additional Information

• You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
• Complimentary dry cleaning.
• Employee benefit card offering discounted rates in Accor worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.