Team Leader/supervisor - Mulgrave, Australia - COMMERCIAL CREDIT SERVICES

COMMERCIAL CREDIT SERVICES

Verified Company

Mulgrave, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand. We have an exciting opportunity join our Call Centre team as our Afternoon/Evening Team Leader in our Mulgrave office.

We are a merit-based employer, who is proud of our diverse workplace and seek to continue this.

We have a focus on helping you with career growth. Our focus is to provide you with life-long skills that can be adapted anywhere
.

Your Role:

If you are Debt Collector or a 2IC within a call centre who is ready for the next step as a collection's supervisor, or you're seeking a supervisor role closer to home or want a new challenge then this is the opportunity for you.

Working in Debt Recovery is a rewarding career for those who can demonstrate empathy and have patience, a customer-focussed attitude, enjoy working within a team and have strong attention to detail.

If you are a leader, motivator and great at problem solving then this is the role for you.

If you are looking for a rewarding career that provides training, supportive working environment within an experienced and dynamic business where every day provides something new, then we want to hear from you.

Your Responsibilities:

To recruit, train and develop a team of collections officers in various debt campaigns.
To impart your knowledge to team members through mentoring, coaching and development
Manage our daytoday call campaigns.
To manage daytoday people matters such as leave, performance, development.
Provide technical oversight to your team, ensuring compliance with relevant regulatory standards and company work instructions.
Ensure all Work Instructions and client profiles are up to date and published.
Be an authority on the ASIC Debt Collection Guidelines, Privacy Act.
Call monitoring, coaching, feedback, and call calibration sessions monthly with all team members
Ensure compliance with internal policies, procedures, and work instructions.
Maintain security and confidentiality of all personal and corporate information.
Performing other duties, consistent with skills and experience, as directed by management.

Your Experience:

Proven experience in the debt collection industry either working for a credit provider or a debt collection agency or within a call centre.
Experience in working with targets and tight deadlines.
Exceptional stakeholder management skills.
Excellent verbal and written communication skills and an ability to engage as an active listener.
Experience using technology solutions to aid in locating third parties.
Proficiency in MS Office products including Outlook, Teams, Word, Excel, and PowerPoint.

About you:

You have a drive to learn and develop, with the flexibility to adapt to and lead change.
You will have a cando attitude.
You love helping people.
You deal well with Pressure.
You have a calm nature.
You understand Debt Collection is not your everyday call centre role. This role requires quick decisionmaking skills, ability to think on your feet and the ability to handle emotional situations.
You have ability to deal with stressful situations.
You have a positive mindset.
You are empathetic and caring.
You have an engaging personality.

Remuneration and Benefits of the Role:

This role will require the ability to finish at 8.30pm
Monday to Thursday & Friday at 5pm (the role is full time 37.5 hours per week, but the length of day is open to discussion).
You will be rewarded with an attractive remuneration package, and we will invest in your future with passionate senior mentorship, training, and a broader spectrum of career development opportunities.
Our office is in Mulgrave, which is perfect for those seeking a role closer to home in the South-Eastern Suburbs of Melbourne.
Our Mulgrave has excellent amenities and good accessibility by road and public transportation links and a designated car parking space.
Onsite Cafe that is open late into the evening.
Our office provides a collaborative working space which helps to build a great culture.
All applicants must have the right to live and work in Australia.

If this sparks your interest and aligns to your skills, we would love to know more about you

Provide a Cover Letter addressing how your skills and experience relate to the "
key responsibilities" and "
about you" sections.
Provide an Updated Resume

Salary:
$55, $68,000.00 per year

Benefits: