Customer Service Administrator - Brisbane, Australia - Labourpower Recruitment Services

Labourpower Recruitment Services

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Darra Location

We are currently seeking a dynamic Customer Service Officer to support the daily operational needs of a National Mechanic Servicing business.

Primary Roles and Responsibility

Issue estimates in system for spare parts sales as directed by sales team.
Create customer orders and service orders based on purchase orders from customers as directed by sales team.
Reconcile and post labour hours onto service orders on time including workshop labour, field service and field engineering.
Raise purchase orders in system for all travels and post the expenses to relevant service orders.
Liaise with warehouse to prepare shipping and dispatch of customer orders as needed.
Prepare all service orders and customer orders ready for closure, check with Operations if all costs have been posted and inform Accounts Receivable Officer for invoicing.
Submit request for issuing credit memos and manual invoices to Finance Manager when needed.
Assist and respond to internal and external customers inquiries in conjunction with sales team and technical departments.
Responsible for saving and maintaining all documents related to tasks performed by Customer Service Officer in the relevant folders that are required by IT and managers.
First point of all incoming calls and forward calls and messages to relevant employees.
Raise purchase orders for any shortage of office supplies and equipment after receiving approval from General Manager.
Provide and assist training to new employees or other employees in the event of staff absences as needed.
Meet operational needs and financial reporting deadlines.
Other duties as required by Finance Manager.
Above tasks are for Brisbane RSC only.

To be successful you will need to:

Appreciates and demonstrates commitment to FLANDERS' Vision, Mission, and Core Values
Actively role models the FLANDERS' Core Values of caring for people, showing humility, acting with absolute integrity and trustworthiness, never giving up, continually growing, and demonstrating excellence
Maintains a professional standard in the daily execution of tasks and duties, the interaction with others and the overall approach to standards, practices and norms, by:
Working well as part of a team or group
Helping to Create and Contribute to Building a Trust Culture
Taking responsibility and accountability for actions and results

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