Administrative Assistant - Heidelberg, Australia - people2people

people2people

Verified Company

Heidelberg, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Fast paced administrative and customer service role in a hospital setting:

Full Time Monday
Friday role with salary sacrificing:

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Great role in the Northern Suburbs
Fantastic opportunity for a professional and passionate administrative liaison to join our clients team based in the Northern Suburbs. This role will build relationships with stakeholders and provide valued information. This is a rewarding pathway for somebody who is passionate about giving back and supporting others

RESPONSIBILITIES:

Liaising with patients, medical consultants and external stakeholders
Identifying and assisting patients in understanding their private health insurance
Processing claims of patients
Answering general enquiries both internal and external
Providing education and consulting to patients
Support the administrative needs of all patients
Providing exceptional customer service through building and maintaining effective relationships
Managing and updating patient records in a confidential manner
Ensure all policies and procedures are adhered to

SKILLS AND EXPERIENCE:

Prior experience and a passion for customer service within a highly sensitive environment
Demonstrated experience and knowledge of Australian health care and Medicare services
Strong written and verbal communication skills with the ability to liaise with external stakeholders including interpreters
Effective time management skills with the ability to meet deadlines
Ability to work in a fast paced and diverse environment
Customer oriented to ensure all customer queries are dealt with effectively and efficiently
High level of confidentiality

WHAT'S IN IT FOR YOU?
Work with a tight knit team who value diversity and respect.

Our client has a strong mission and clear values that guide everything they do You will have access too: