Customer Service Representative - Sydney, Australia - NSW Government -NSW Education Standards Authority

NSW Government -NSW Education Standards Authority

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Representative - Teaching Standards and Accreditation

NSW Education Standards Authority ('NESA') was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors.

It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of early childhood teachers.

The Teaching Standards and Accreditation Customer Service Representative provides quality frontline service and support to teachers and other key stakeholders working within the teacher accreditation system in NSW.

To be successful in the role:

To be successful in this role you will need to demonstrate your immediate proficiency in the focus capabilities as highlighted in the Role Description.

All the capabilities listed in the role description will be assessed at different stages of the recruitment process.

Pre-screening questions:

Answer the two pre-screening questions below. We are looking for you to demonstrate your competency in this focus capability. Answer with concrete examples and in no more than 400 words per question.

Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts and what you learned from the experience.

Q1:
Describe a work situation where you had to deal with a very difficult caller. Outline the various communication skills you drew on to try to diffuse the situation and resolve the issue. What did you learn from that situation?

Q2:
Describe how you manage competing work commitments and continue to meet the different expectations of your line manager or team and customers? What strategies or systems do you use to keep on top of your workload?

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._

At NESA we endeavour to make roles flexible.

While this role is advertised as full time, we will consider requests to undertake the work on a flexible, part-time or job-share basis.

Location: 117 Clarence Street, Sydney

Work type:
Ongoing, Full-Time

Classification Clerk Grade 3/4

Closing date: 16 July 2023

Total Remuneration:
$75,970 - $83,187 (plus superannuation and leave loading)

Contact:
Sarah White