Client Services Manager - Sydney, Australia - S2M
Description
Up to $130K + Super + Bonus- Opportunity for international travel and career development
- Enjoy Fridays WFH
Join a dynamic team at a forefront company in international identity data solutions. Our client specialises in delivering privacy-compliant data sets for identity verification, sourced from global digital publishers.
With an extensive database spanning 25+ countries and over 1.5 billion records, you'll play a crucial role in maintaining existing client relationships.
This is a brand new role due to continued success and increasing client base.As a Client Services Manager, you'll play a pivotal role in supporting existing client relationships, particularly with large international accounts.
The Role:
Client Relationship Management:
Develop and nurture strong relationships with key accounts, ensuring high satisfaction levels and addressing client queries efficiently.
Service Delivery and Quality Assurance:
Oversee service delivery to meet quality standards and performance metrics, implementing continuous improvement strategies.
Supporting New Business Sales:
Manage the Data Evaluation phase of sales, coordinating communication between clients and technical teams for successful evaluation and proposal phases.
Strategic Planning and Execution:
Contribute to strategic planning initiatives to enhance client services and support business growth.
Reporting and Analysis:
Monitor client service metrics, analyse feedback, and identify opportunities for service improvement and innovation.
About you:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 5 years of experience in client services, account management, or related roles within AdTech or digital marketing industry.
- Strong understanding of digital advertising technology, CRM software, and analytics tools.
- Excellent communication, problemsolving, and project management skills.
- Adaptability to a fastpaced environment and alignment with company values.
- Ability to be flexible with working hours, due to international clients.
Why do you want this role?
- Be part of a company scaling at a rapid pace, offering plenty of opportunities for career development and advancement.
- This role has been created to support company growth, providing you with the chance to make a significant impact from day one.
- Enjoy the opportunity to travel to the US twice a year, gaining valuable insights and building relationships with clients on an international scale.
- Work from the office Monday to Thursday and enjoy Fridays working from home.
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