Customer Optimisation Manager - Canberra, Australia - Flight Centre Travel Group
Description
Job no: 516809
Brand:
Flight Centre Travel Group
Work type:
Full time
Location:
Australian Capital Territory, New South Wales, Queensland, South Australia, Victoria, Western Australia
Categories:
Corporate & Group Travel, Information & Technology
About the Opportunity
This Customer Optimisation Manager role is responsible for the optimisation and implementation for existing Corporate Traveller and Flight Centre Business Travel customers.
The role requires strong communication and people skills, as they will be required to develop good working relationships with customers and multiple internal stakeholders.
Primary Responsibilities
- Consultancy_
- Takes responsibility for understanding customer requirements, collecting data, delivering analysis and problem resolution
- Identifies, evaluates, and recommends options
- Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements
- Seeks to fully address customer needs, enhancing the capabilities and effectiveness of customer personnel, by ensuring that proposed solutions are properly understood and appropriately exploited
- Specialist Advice_
- Provides detailed and specific advice and makes recommendations on customers technical configuration, products & services, and process improvement
- Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the customer
- Project Management_
- Defines, documents, and carries out implementation projects, alone or with team members, actively participating in all phases
- Identifies, assesses, and manages risks to the success of the project
- Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk, and communications plans) and tracks activities against the project schedule, managing customer involvement as appropriate
- Monitors timescales and resources used and acts where these deviate from agreed tolerances
- Ensures that implementation projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded
- Handle multiple projects effectively while continuing to deliver exceptional quality
- Customer Engagement_
- Lead customer optimisation meetings both internal and external
- Conduct customer training
- Consultancy and project management, as listed above
- Configuration & Implementation_
- Reconfigure/reimplement existing customers
- Implement customer on required technology
- Troubleshoot and solutions problems
What You Will Need
- Minimum 2 years Travel industry experience
- Experience in Serko, Lumina, AgentPort, Sabre an added advantage
- Ability to manage conflicting priorities while meeting customer expectations
- Experience dealing with difficult or highpressure situations / negotiation skills
- Ability to lead workshops and meetings
- Experience in the development of business cases, presentations, strategic plans, and technology roadmaps
- Professional and respectful in dealing with customers
- Ability to build trust in relationships
- Excellent analytical and problemsolving skills
- Degree qualifications in relevant discipline highly desirable
What's in it for you
- OTE $86 k + super/incentives
- Travel discounts including family and friends, health and wellness discounts, financial planning advice and more
- Brightness of future career opportunities in a network of brands and businesses across the global we promote from within
- Regular awards nights, social team building events, and the opportunity to attend global conferences (Bali 2023)
- We are flexible when it comes to flexibility, with blended working arrangements
- Individualised Learning & Development pathway options
- Paid Parental Leave
- Corporate Health Discounts access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability
- Health insurance
More jobs from Flight Centre Travel Group
-
Accountant Independents
New South Wales, Australia - 6 days ago
-
Touring Sales Consultant
Queensland, Australia - 12 hours ago
-
Digital Marketing Executive
Brisbane, Australia - 3 weeks ago
-
Business Improvement Manager
Queensland, Australia - 3 weeks ago
-
Accounts Payable Supervisor
Brisbane, Australia - 2 weeks ago
-
Cruiseabout Travel Consultant
South Australia - 3 days ago