Service Repair Technician - Dandenong, Australia - Techtronic Industries (TTI)

Techtronic Industries (TTI)

Verified Company

Dandenong, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories and hand tools and are part of the global organisation Techtronic Industries (TTI) who are renown for their manufacture of quality brands such as Ryobi, AEG, Vax and many more.

We as a group pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

About the Opportunity
We are currently seeking several Service Repair Technicians to work in our Repair Centre in Dandenong South.

The Service Repair Technician is to effectively diagnose, and repair returned product in accordance with the company manufacturers warranty and ACCC regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands

Key objectives for this role

Dismantling and reassembling product to make a diagnosis
Delivering quality repairs within a timely manner
Continuously improving the warranty and service processes looking for ways to streamline where possible
Monitor repair trends and identify stock and spare parts requirements
Ensure compliance with all TTI WHS and company procedures
Ensure your activities comply with relevant acts, legal demands and ethical standards.

Key Responsibilities

Perform breakdown repairs and preventative maintenance
Diagnose and troubleshooting faults in power tool products and equipment
Provide customer with quotes for repair
Review assembly requirement documentation
Ensure product is working according to specifications outlined by the manufacturer
Provide support and feedback to service operations, compliance and quality departments
Assist logistics team with spare parts management and stock count activities, as required
Attend and contribute to all service department team meetings
Work as a harmonious team member focusing on ensuring that overall organizational objectives are achieved
Performing Adhoc duties as requested by management
Assist in planning and execution of minor work projects as required

Skills and experience required:

A strong technical/mechanical aptitude and keen interest in repairing electrical products.
Restricted electrical license or appliance electrical testing licence an advantage, but not essential
A strong technical aptitude with problem solving skills
Ability to work to set KPI's and selfmanage time
Excellent personal presentation and time management skills
Strong interpersonal skills and computer skills

Why Milwaukee?
We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide:

Competitive remuneration package
Fully comprehensive hands on training
Modern workshop with onsite parking
Exposure to world class technologies
Generous discounts on company products on all Milwaukee products and our other brands such as RYOBI, AEG & more

If you match the above qualities and are excited to start your career with a fast growing, passionate brand, then we'd love to hear from you