Case Manager - Charlestown, Australia - Allianz Australia

Allianz Australia

Verified Company

Charlestown, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Case Manager (Common Law) - CTP claims

Are you looking for an organisation that has a high level of Integrity and professionalism?

As an Allianz Case Manager in our Common Law team you'll play an active role in ensuring the smooth management of CTP Personal Injury Damages claims.

Your role is to ensure that our customers are supported through their return to health and return to work journey by looking to achieve a fair compensation resolution.

As someone who builds excellent relationships, you will be working closely with a team of Common Law Case Managers supported by Technical Specialists who offer technical guidance.

You will be able to actively engage and liaise with Solicitors and will be directly involved in assessing and quantifying the Common Law claim by reviewing wage and tax information as well as expert medico-legal reports.

This role provides you with the opportunity to engage in settlement conferences to achieve claim resolution.

It's a role where you will be dealing with customers who have experienced hard times and difficulty and have sustained significant injuries.

Your job is to deliver a positive customer experience.

If you are currently studying Personal Injury Law or are near completion of your Law Degree and looking to transition into the workforce this role can help you expand your networks and be the next stepping stone in your career.

You'll be responsible for:

Supporting customers step by step through their CTP Journey towards settlement.
Handling personal and confidential claims information discreetly and professionally
Nurturing excellent customer relationships and creating positive experiences
Welcoming and helpful written and verbal customer communication
Ensuring a fair and reasonable outcome for our customers for their damages claim
Reviewing medicolegal reports and other tax information to quantify a claim
Engaging and liaising with solicitors to progress the claim towards resolution
Driving service outcomes for internal and external customers
Adhering to all compliance and legislative requirements

Important to your success:

Personal Injury claims experience (preferred)
Legal qualification or currently undertaking legal studies (preferred)
Excellent customer service and communication skills
Negotiation and conflict resolution skills
Time management skills and a proactive approach
Ability to take ownership of assigned ‎tasks

What's on offer?

An exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.
Ongoing training and development opportunities
Be a part of a successful team delivering customer satisfaction and service expectations
Great work flexibility
Position available for Sydney or Charlestown location with an initial start from home.

About us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.

When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged.

As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

Job Level:

Entry Level

Location:

Charlestown, NSW, AU, 2290
Available until:31/03/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

23879