Account Partner, Residential - Subiaco, Australia - REA Group

Description

Develop your career at REA

Account Partner

• Permanent Opportunity
• Perth Based
• Resi Sales Team

Know someone who would be great for this role and want to land yourself a $2,000 referral bonus? Check out our Employee Referral Program and use the Refer button to submit their details.

You're here because you're interested in taking the next step in your career. Your team knows you are great, but this team might not know you so well. This role reports to Steve Clements, Sales Manager – it wouldn't hurt to reach out to them for a chat to learn more about the position Prior to applying, please speak with your current manager – it's crucial they are aware of your interest in another role.

Which team is this in

The Residential team is the driving force behind our flagship site, When you join the Resi team, you join a cross-functional group of folk representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. With being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

Day to day of the job

The Account Partner supports the Residential Sales team in the following ways:

Revenue generation

• Achieve revenue targets within defined territory
• Identify and close new opportunities and protect existing customer relationships to achieve revenue targets
• Ensure uptake of additional advertising products by all customers
• Implement organisation initiatives in order to achieve initiative targets
• Provide accurate forecasts to State Manager regarding the opportunity pipeline and revenue growth
• Identify gap fill initiatives to ensure achievement of targets
• Identify sales opportunities for other REA services, e.g. Media, Developer, Commercial etc and engage specialist sales resources as required to achieve the revenue targets
• Achieve targets by selling solutions not products to customers

Education & training

• Develop a systematic approach to the education and training of customers within designated territory on a regular basis
• Ensure that all levels have the skills and understanding to on-sell REA products to vendors including Principals, Sales Managers, agents, property managers and admin support
• Create an environment so agencies (and agents) highly value the services and training provided by REA
• Provide on-going scheduling of education and training sessions

Retention & renewals

• Retain customer base / contracts / product sales within cancellation and renewals targets

Agent usage of REA services

• Actively promote the use of REA services, tools and resources across the territory customer base
• Actively promote the use of Ignite
• Monitor and attend to customers that are low users of the services. These customers may be typically be at risk of downgrade/cancellation due to poor use of the service or a lack of understanding on how to use the service
• Ensure that the quality of property listings meet the Acceptable Use Policy
• Ensure relevant performance data and analysis reporting is delivered to customers in a timely and convenient manner
• Ensure reporting and tracking of leads to customers

Communication

• Participate in regular performance and evaluation reviews
• Communicate effectively with highly developed written and verbal communication skills including the ability to present complex reports for management levels
• Communicate regularly with key stakeholders and relevant teams via presentations, engagements and integrity of use of internal and external logos

OHS/EEO

• Contribute to a safe and healthy working environment by adhering to OHS & EEO standards and principles
• Maintain professional and ethical behaviour
• Ensure a safe work place by reporting any hazards or potential dangers via the prescribed incident reporting methods

Who we're looking for

• Care factor = high A person who will go the extra mile because they genuinely care about results and relationships and the people they deal with.
• Someone with a few runs on the board - Proven account management and sales experience and evidence of achieving sales targets essential
• Knowledge of property and marketing methods helpful
• Advertising and online experience desirable
• Intermediate Microsoft Office skills
• Previous use of CRM systems desirable
• Looks at tricky situations through a solutions-focused lens
• Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one)
• Someone who can positively and actively contribute to our awesome culture.
• A person who is comfortable with ongoing change and ambiguity and can operate effectively in this kind of environment.
• A drive to constantly improve and grow through learning and development

Some of these things might push you out of your comfort zone or you might be looking at this thinking you can absolutely flourish in this role... Whatever you think, we think you should throw your hat in the ring

Reach out to Brian King on the TA team if you need any help.