Accounts Receivable Customer Service Officer - Ballarat, Australia - Ambulance Victoria

Ambulance Victoria

Verified Company

Ballarat, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.

It is our promise to every patient, and it sits at the heart of everything we do.

No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.

About the role
Reporting to the Team Leader AR Customer Service, responsibilities of this position include, but are not limited to:

Provide a high standard of customer service engagement identifying customers' needs
Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload
Maintain compliance, accuracy and confidentiality of records associated with customer account details
Develop and foster constructive and effective working relationships within Financial Transaction Services Team and across the wider AV
Undertake general administrative duties and other tasks

About you

To be considered for this position you will possess:

Proven customer service skills with an ability meet performance call handling targets
High degree of accuracy, attention to detail and quality control
Strong verbal communication skills to engage professionally with internal and external customers
Intermediate Microsoft office suite competence level including Word and Excel

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.

We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

How to apply

Cover letter outlining your experience and interest in the position
Current Resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.