Application Support Role - Brisbane, Australia - Genesis IT&T Pty Ltd

Genesis IT&T Pty Ltd

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Engaging with senior stakeholders, this role demands a strong communicator with proven troubleshooting skills.

Key responsibilities will include:

Remotely provide incident resolution and problem management for requests logged by clients
Responsible for assistance and/or resolution for assigned incidents with the objective to restore service in a timely and effective manner, meeting or exceeding SLAs
Problem solving, trouble shooting and conducting root cause analysis for logged incidents
Participate in internal testing as new product versions are released to our region.
Attempt to ascertain the root cause of the clients issue using your proven troubleshooting skills

To be considered for this position essential requirements include:

Experience providing Application Support Services in a functional/technical capacity
Commercial experience in the healthcare industry is highly preferred
Proven SQL scripting (intermediate level) and Oracle scripting (basic level) experience
Strong communication and highly developed customer service skills
Excellent troubleshooting skills

A challenging permanent role, this supportive employer offers a strong internal career path. To be considered for this position please submit your CV today. Got questions? Contact Alana Hallett on