Student Services and Administration Officer - Hornsby, Australia - Gills College Australia

Description

The focus of this role is to provide support to students and staff in both administration duties, and student support-related tasks.

• Enrolment/admission process, review students' progress data and identify, analyse, remediate and report on any issues impeding effective student progression and outcomes.
• Create and maintain student files in accordance with ASQA Compliance Guidelines.
• Auditing student files with 100% accuracy at completion and cancellation.
• Maintain all registers to ensure records of clients program, course delivery, and course progression are all accurately and professionally documented.
• Maintain the student records and course delivery database utilising Axcelerate including understanding of the international student market (the ESOS Act, ESOS Framework, PRISMS and CRICOS) and the Australian VET system.
• Work closely with the management to maintain RTO and CRICOS Compliance requirements and assisting with various administrative tasks
• Resolve administrative problems and issues that may arise from time to time
• Liaison and communication with staff when required.
• Liaison and communication with students when required.
• Answering incoming calls.
• Incoming and Outgoing Mails.
• Resolve administrative problems and issues that may arise from time to time

• Be highly organised and have strong attention to detail.
• Be able to work under pressure to meet deadlines.
• Have strong written and oral communication skills.
• Have Excel database knowledge.
• Previous administration experience in a RTO and CRICOS that delivers to the domestic and international market.
• Demonstrated experience using student management systems such as Axcelerate.
• Understanding of the administrative requirements outlined in the standards for Registered Training Organisations.
• Quality compliance orientated.
• Expertise in time management and prioritising tasks.
• Be able to work across different computer systems.

• 8 hour shift
• Monday to Friday

• Administration: 1 year (preferred)

• English (required)

• Australia (required)