Customer Service Administrator - Wayville, Australia - Vanguard Logistics Services

Vanguard Logistics Services

Verified Company

Wayville, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position:
Customer Service Administrator

Annual Pay:
$ $80.000

, Permanent
Shift &

Schedule:
8 hour shift/ Shift work

Work Eligibility:
Australian work authorisation

We are looking for an industry experienced Customer Service Administrator to join our organisation.

Location -Wayville SA

Salary -negotiable in the range $70-80k per annum, net superannuation per annum

Employment Status -Full-Time Permanent

Main Tasks/ Duties

Develop and maintain relationships with customers and vendors.
Contacting with local and overseas suppliers and distributors about orders and products.
Providing mentoring regarding the most optimal method of transportation depending on the characteristics of the cargo or Customers' needs (Import/Export).
Creating import and export quotations.
Researching regulatory and statutory requirements affecting the importing, exporting and distribution of goods with Customs brokers.
Arranging the shipping of goods into and out of the country by organizing documentation and leading the processes involved for the correct export, international freight, customs and import process. Actively participating in all the parties throughout the Supply Chain.
Monitoring business performance by preparing costing analysis and execution on files so they reflect correct profit at end of week/month.
Develop, review, and negotiate service contracts with customer to determine scope of work.
Consult and advise customer to develop plan for their project, e.g, working out the most optimal method of transportation depending on the characteristics of the cargo or customers' needs.
Contacting with local and overseas suppliers and distributors about the orders and products according to determined project plan.
Review and communicate project process with business management.
Developing and maintain relationships with customs by the implementation of aftersales service procedure.

Skills and experience

Diploma or higher qualification in Commerce, Business Management, Engineering or related disciplines. Postgraduate qualifications in contract management or law are considered a plus;
Previous experience in a similar role;
Ability to maintain strong attention to detail;
Excellent communication and time management skills;
Ability to work under pressure and to multitask;
Advanced computer skills using MS Excel, Office & Outlook;
Excellent written communication (written and verbal) skills with internal and external customers;
Interpersonal skills with the ability to liaise with people at all levels;
Ability to work effectively within a team environment and also independently;
Strong customer focus with the ability to deal with customers, staff at all levels;
A willingness to support the business as it grows.

Applications to the recruiters through the posting platform is required.

Job Types:
Full-time, Permanent

Pay:
$70, $80,000.00 per year

Benefits: