Online Customer Service - Sydney, Australia - EVER Australia Holding Pty Ltd
1 week ago
Description
ABOUT THE ROLE
Our online Store team is looking for motivated, outgoing, service-minded Individuals who want to offer customers an unparalleled experience.
- Are you passionate about fashion industry?
- Are you a creative problem solver with a CAN-DO attitude?
- Are you someone that will care for and support our loyal customer base with exceptional service?
- Are you excited about finding and implementing new ways to build positive customer outcomes?
- Are you well organized with the ability to maintain focus during both quiet and busy times?
- Are you familiar with ecommerce platforms?
If this sounds like you, and you've had experience in customer service, as part of a small team, we'd love to hear from you.
What will you do?
- Provide positive and solutions focused outcomes to customer enquiries, ensuring that you deliver AMAZING to every customer.
- Daily use of the online ecommerce & ERP systems to check online orders & customer accounts as required.
- Implement positive change to business processes that will result in better customer service and ultimately customer loyalty.
- Liaising with and assisting the warehouse team with packing and dispatching orders.
- Ensure customers are provided the same exceptional service with returns.
- Other duties as required.
What qualities you will need?
- Critical thinking skills to anticipate and fix problems before they arise.
- Exceptional organisational skills and multitasking ability.
- Excellent communication and people skills (super important).
- Exceptional written and spoken English.
- The ability to be calm under pressure (it can be fast paced).
- The ability to learn from mistakes and implement new processes as a result.
- Attention to detail and high standards.
Preferred Experience
- Experience in a customer service role.
- Experience with ecommerce platforms like eBay and Amazon.
- Experience with ERPs like Order System.
Job Types:
Full-time, Permanent
Salary:
$50, $60,000.00 per year
Benefits:
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Sydney,
NSW:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
Work Authorisation:
- Australia (preferred)
Work Location:
One location
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