Application Support Analyst - Mascot, Australia - Collaborate Recruitment Pty Ltd

Collaborate Recruitment Pty Ltd

Verified Company

Mascot, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

6 month contract|Long term contract|Based in Sydney

Work in a close knit team| On call every 45 weeks
2 days in office 3 days WFH|Close to train station

You will manage incidents and service requests, whilst managing stakeholder expectations during triage. This is an operational role which responds to user inquiries, assess problems and issues and leads the resolution.

Key Responsibilities:

Plan and implement regular system upgrades to leverage the new features and upgrades of the Business Systems.
Determine the root cause of issues, address the issues, and communicate to internal and external stakeholders.
Configure network, memory and CPU alerts
Respond to the issues and create tickets and escalate to next level support /high priority incidents team if required

Key Skills Required:

Demonstrated ability to manage third party vendors regarding system improvements, issue resolution, project timelines and availability
Experience with use of monitoring tools like Splunk
Experience with Atlassian tools such as Jira and Confluence
Maintain services once they are live by measuring and monitoring key Service Level Objectives.
Practice sustainable incident response and blameless postmortems
Writing documented, reliable and maintainable code

Please Note:
All resumes MUST be submitted in Word format.
If you are interested in hearing more about this position, don't hesitate to contact Sumeet Kaur.