Customer Experience Specialist - City Of Stirling, Australia - WorkFocus Australia

WorkFocus Australia City Of Stirling, Australia

3 weeks ago

Description

Are you a Rehabilitation Consultant looking for that next step? Do you enjoy building and nurturing client relationships? This is an exciting role with variety, limitless opportunity, and a chance to lead your career.

At WorkFocus we're leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join on a 12 month fixed term, with potential for extension to make an IMPACT and work our award winning team in WA

Reporting to a Customer Experience Manager, you will draw on your experience and background in Rehabilitation and play a key role in the success of WorkFocus Australia by proactively establishing and managing Employer/Agent/Stakeholder relationships to ensure growth via exceptional customer service, a professional customer interface and supporting high-quality service delivery

If you are passionate about delivering excellent customer care and making a difference in people's lives, this is the place for you.

Job Description

As a Customer Experience Speaiclist you will:

Be responsible for achieving referral and revenue targets for allocated accounts via exceptional customer service and high-quality service delivery
Provide an exceptional welcome and triage experience on new referrals received
Conduct internal and external claims reviews for allocated account
Conduct check-pointing with identified claims agents and/or employer aligned with gateway measures
Proactively manage portfolio performance in line with customer reporting
Ensure customer reporting is ready for submission accurately and on time.
Represent WorkFocus in public forums and on various committees as required

Qualifications

Skills and Attributes to support the role include:

Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehab Counselling or other equivalent WorkCover accredited discipline, or Marketing and Sales is desirable
Sound understanding and experienceof rehabilitation, gateway and customer KPIs to align business strategies
Sound understanding of customer drivers and customer service and practice in work and wellness services
Demonstrated experience in delivering repeat business and /or new business in the work and wellness, insurance, health or human services sector
Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
Exceptional organisational and time management skills.

Additional Information

Why work with WFA?

Truly flexible working, in the community, from home and the office – you set your schedule
Learn and be mentored from a multi-award-winning team
Relocation Assistance
Multiple career pathways and professional developmentopportunities – 90% of our leadership team have been promoted from within
Generous financial incentives program to reward you for your impact
Purchase additional annual leave
Paid parental leave

Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more

About us :

At WorkFocus, we get people well and working.

Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life.

To Apply:

Click on theAPPLYbutton or please contact Lauren Yau to have a confidential discussion about the role at

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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