Customer Service Representative - Melbourne, Australia - Commonwealth Bank of Australia
Description
You are a hard worker who's driven to make a difference for our customer
-
We are a diverse and inclusive team
-
Together we can create brilliant customer experiences
Do Work that Matters
As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us.
You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.
You will work across a diverse breadth of enquiries, including:- Concierge and welcome calls
- Missed payments and earlyintervention collections
- Simple customer service enquiries
See Yourself in our Team
We currently have Part time positions available to start in
April or May 2024**, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm, 25 hours per week.
We're Interested in hearing from people who
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us
Hours and training
To be considered for this role you must have the following availability:
- Available to work 25 hours per week, split over 5 shifts (5 hours per shift).
- Available to work from the Melbourne office, once a fortnight.
- Training will commence with all new starters undergoing mandatory training for the first 4 weeks (15 hours per week). Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
- There are opportunities to transition to permanent parttime positions. We have regular and progressive training to support your career with us.
Advertising End Date: 25/03/2024
More jobs from Commonwealth Bank of Australia
-
Manager - Liquidity Reporting
Sydney, Australia - 1 week ago
-
Customer Service Representative
Sydney, Australia - 4 days ago
-
Customer Banking Specialist Relief
Perth, Australia - 6 days ago
-
Senior Finance Manager
New South Wales, Australia - 2 weeks ago
-
Product Manager, Corporate Transaction Products
Sydney, Australia - 1 week ago
-
Customer Banking Specialist
Sydney, Australia - 6 days ago