Customer Support Manager - Sydney, Australia - The Recruitment Alternative

The Recruitment Alternative
The Recruitment Alternative
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

Well established company - 25 years:


  • Generous base salary plus Employee Reward programs:
-
Positive culture, high values and a vibrant business:


  • Work close to home in the Sutherland Shire

About the Role:


Our client is a major wholesaler and distributor of aluminium, plastic and stainless steel piping systems to the construction and building industry.


This role is currently located in the Sutherland area, however the business will be relocating to Moorebank by mid 2024.

What's great about this role:


  • Fastpaced dynamic environment
  • Great remuneration package plus benefits
  • Large client base
  • Supportive management who value your input
  • Collaborative team who enjoy Friday lunches together

Duties:


  • Proactively support and service existing clients
  • Monitor customer orders to ensure timely supply
  • Manage fulfilment of customer quotes
  • Problem solving customer issues and managing demanding customers
  • Proactively educating customers on products ranges and availability of stock

Skills and Experience:


  • 5 years plus experience in an industrial customer service and support role
  • A 5* Star Customer Experience mentality and attitude
  • Ability to work autonomously, as well as part of a team
  • Sufficient technical understanding of building, plumbing, plumbing supply products (or similar), preferable but not essential
  • Extensive experience providing telephone customer support
  • Effective communication and organisation skills
  • Excellent computer skills and presentation skills

How to apply
**Job ID: LB12687/1.0
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