Data Center Ops Analyst - Sydney, Australia - Hashmap

Description

Req ID:239555

We are currently seeking a Data Center Ops Analyst to join our team in Sydney, Australia, New South Wales (AU-NSW), Australia (AU).

Datacentre Operations Analyst
We are seeking a highly capable DC Operations Engineer to optimize our company's IT Operations.

To ensure success as a DC Operations Analyst, you should possess in-depth knowledge of DC technologies and experience in a similar role.

An accomplished DC Operator will be someone whose DC expertise results in the stable, fast, and secure exchange of information.

**/OVERALL PURPOSE OF THE JOB

• Plans, coordinates, controls and directs all administrative and technical centre activities around asset movement, tracking and reconciliations.
• Plans and directs the Tech Room Support activities.
• Provides first level technical support for hardware issues
• Electronic Media Management
• Asset Management

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**KEY ACCOUNTABILITIES

• Checks that all scheduled DC
• BAU tasks have been completed
• Ensuring Asset Movement including receiving, tracking, installation, disposal and reconciliation is in accordance with Global procedures
• Maintain integrity of Asset databases (Service Now and Asset Database)
• Ensuring Electronic Media is transported and/or disposed of in accordance with information security guidelines, and Global procedures.
• Maintain integrity of Media/HDD database (Vertices and Asset Tracker)
• Ensures all documentation is up to date, and changes are implemented as required to improve processes.

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COMPLIANCE RESPONSIBILITIES

• Comply with the ethical standards contained in the Citigroup Code of Conduct
• Ensure the business unit adheres to firm policies and procedures, regulatory and legislative requirements
• Responsible for monitoring and supervision of the business unit to ensure compliance with firm policies and procedures, regulatory and legislative requirements.
• Compliance with Information Security standards with regards to Electronic Media Management.
• Provide first level technical support for hardware issues.
• Asset management

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**KEY COMPETENCIES / SKILLS

Technical/Specialist skills/competencies

• Experience in the use of Microsoft products (Excel, Word)
• Computer operations skills

Business/Industry knowledge/competencies

• Understanding of password security requirements
• Understanding of industry concepts (desirable)

Personal Attributes/Interpersonal skills

• Leadership skills
• Ability to train others and recognise development needs.
• Ability to multitask
• Ability to communicate both written and verbally.
• Ability to follow procedures.
• Ability to document procedures.
• Problem management

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QUALIFICATIONS / EXPERIENCE REQUIRED
-
Description of minimum work experience required for this role.

• Minimum 4 years' experience in a computer operations environment

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**LEVEL OF AUTHORITY (optional)
-
Personally authorises

• Access to restricted areas via visitors log
• Electronic media transfers
• Document procedures
• Asset Movement approvals

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Discusses with manager before authorising or actioning

• Process improvement
• Changes to existing procedures
• Development needs of others

-
Recommends to manager for action

• Procedural issues
• Security issues
• Staff issues

**_______________________________________
**KEY BUSINESS RELATIONSHIPS
-
Internal

• Applications Support Teams
• System Support Teams
• Management

-
External

• Electronic Media transport and storage vendors
• Hardware and Electronic Media Disposal vendors
• Couriers

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**SPECIAL CONDITIONS

• Shift work in accordance with business requirements
• Overtime as required
• After hours oncall support (as required)

About NTT DATA Services
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._