General Manager - Brisbane, Australia - DDLS Australia

DDLS Australia

Verified Company

Brisbane, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are the best-in-class, vendor-certified, IT training for businesses.

We celebrate you; our people do incredible work and deserve great rewards.

We are Lumify
It's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do better, to go further, and to shine brighter. Our purpose is to turn change into opportunity by upskilling the world for tomorrow.

From first-time students to career-changers, upskillers to promotion-seekers, and support techs to CTOs, we encourage modern learners to embrace change and turn it to their advantage.

We empower them to decide when and how they learn.

What's the opportunity?

As the General Manager, you will be responsible for leading a talented team and instilling the positive and unique values of our culture.

In this role you will partner with cross functional leadership to proactively identify areas for innovation and improvement to help drive significant and sustained year-over-year growth.

What will I do?
Operationally and strategically responsible for managing the day-to-day business, and driving excellence in service delivery and performance

Working with cross functional leadership to define and activate medium to long term strategic plans to optimize revenue, and ensure profitability and growth goals are achieved

Facilitate high levels of employee engagement through continuous improvement of the employee experience

Maintain and develop sales networks nationally while growing both existing and new customer accounts and segments

Work with Sales and Marketing to define the strategic and tactical plans, new go to market strategies and monitor effectiveness

Implement initiatives that preserve and strengthen our customer centric culture, ensuring all clients and students receive an exceptional experience

Remain a key partner with all key clients and vendors through cultivating effective client relationships and conducting regular reviews of business requirements

Growing strong internal relationships across Sales, Support, Product, and other departments to drive results

What have you accomplished?
7+ years of management experience, experience managing managers is a requirement

Previous experience in the Ed Tech industry advantageous

Proven leadership ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale

Extensive experience in a client service and service delivery role

A demonstrated track record of hitting financial and performance goals and aligning a team around key growth metrics

Ability to communicate effectively in small and large groups

Self-motivated, decisive, and experienced in change management

Experience working effectively with all levels of management

Proven track-record leading initiatives across multiple functions

Ability to use data to analyze results and make datadriven decisions to identify and implement new opportunities to drive customer success

Why are we the right fit for you?
Generous remuneration + potential bonuses

We are flexible; with our hybrid model, you can choose to work in any campus, or split your time between the campus and home

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community

We celebrate you; our people do incredible work and deserve great rewards

Lumify's culture is driven by a shared passion for change. Nothing stans still in the world of technology, and nor do we.

About Lumify Group
With over thirty years' tech expertise under our belts, we're the original early adopters.

We're on a mission to narrow the digital skills gap:
to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

Through our three core brands - Lumify Learn, Lumify Work and Lumify People - we're able to deliver on the full spectrum of IT training.

So no matter what your skillset, where you are in the world, or how you prefer to learn, we can make it happen.

At Lumify, we transform our team and supercharge our own careers.

We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you'd like to be a part of, we'd love to hear from you.

Today, over 200 likeminded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

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We are Lumify. Together, we are shining a light on future learning.