Dispute Resolution Specialist - Parramatta, Australia - QBE Insurance

QBE Insurance

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Primary Details

Time Type:
Full time

Worker Type:
Employee

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Location: Parramatta or Newcastle:

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12-month fixed term contract with full-time hours

The opportunity

An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team.

Reporting to the Senior Manager, Internal Review, the role presents a unique opportunity to contribute to QBE's success.

QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers.

You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme.

Your new role

Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks
Exposure to disputes before the Personal Injury Commission
Provide recommendations in relation to process and decisionmaking improvements, to enhance alignment with the Objects of the Act
Review and deliver sound, timely decisions for disputes.
Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions
Foster and maintain strong stakeholder relationships, both internally and externally, including medical and allied health practitioners, rehabilitation providers, legal representatives, regulators, and crossfunctionally across QBE

About you

Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous
Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology.
Ability and initiative to make decisions and recommendations
Proven ability to influence stakeholders to improve performance and achieve excellent outcomes.
Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen.
Previous experience in coaching, mentoring or developing others would be highly regarded.
Solution focused individual with a resolution mindset approach

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success.

We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks' genderequal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021

and let's make it happen
Application Close Date: 01/02/2024 11:59 PM

How to Apply:
Equal Employment Opport