- Initially taking customer support tickets and interactions to build out the requirements for the team including templates, macros and help center articles focused on Turkish market
- Lead and manage a team of bilingual customer support representatives in a 24/7 support environment by creating an engaging environment that fosters high performing loyal team members
- Monitor and evaluate team performance and provide coaching and feedback to improve overall customer satisfaction
- Act as a liaison between the customer support team and other departments and third party providers
- Team members adhere and are trained on company policies and procedures and comply with relevant regulations
- Monitor and analyse customer feedback and trends, and make recommendations for improvements, changes and new products
- Develop and implement KPIs and performance metrics for the team
- Assist with general team administration (rostering, access, tech issues and comms)
- Lead hiring process for new team members
- Assist in creating and implementing a quality and learning framework for the team along with policies
and procedures - Assist HO in understanding and communicating risks and impacts from other departments
- Provide quarterly performance reviews for individuals and set clear expectations
- Enable and support ongoing development plans for team members
- Ensure that shift supervisors are supported and have a clear path of communication
- Experience in managing customer support teams
- Strong understanding of customer service processes and best practices
- Experience in coaching and upskilling team members
- Knowledge of quality assurance and monitoring processes
- Ability to work with senior members to provide insights and ideas
- Strong analytical and problem-solving skills
- Proven experience in balancing business needs and people needs
- Background in customer experience or customer service management
- Experience in developing and implementing customer focused quality/CSAT frameworks
- Knowledge of learning and development frameworks
- Project management skills
- Experience leading cross-functional teams
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
-
Team Leader
Found in: Talent AU C2 - 3 days ago
Western Health Victoria, Australia Permanent Part timePosition Summary · Western Health is one of the fastest growing health services in Australia. It services the rapidly expanding and incredibly diverse inner and outer Western suburbs of Melbourne. · The Mental Health Alcohol and Other Drugs (MHAOD) Hub at Sunshine Hospital Emerg ...
-
Team Leader
Found in: JobGet AU C2 - 6 days ago
Luxury Escapes City of Melbourne, AustraliaHere at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. · We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer com ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
Western Health Melbourne, Australia Part timeWestern Health is one of the fastest growing health services in Australia. It services the rapidly expanding and incredibly diverse inner and outer Western suburbs of Melbourne. · The Mental Health Alcohol and Other Drugs (MHAOD) Hub at Sunshine Hospital Emergency Department prom ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
Easygo Gaming Melbourne, Australia Full timeTeam Leader - Turkish Speaking · We are seeking a Turkish-speaking Team Leader responsible for assisting in the building of the team, overseeing team performance, addressing behavioural issues, providing coaching, and attending to team member needs. This pivotal role will be inst ...
-
Team Leader
Found in: Talent AU C2 - 3 days ago
Orygen Melbourne, Australia Full timeOngoing full-time RPN5 role | Based in Footscray Participate in service development, clinical training and project work Make an impact in youth mental health and lives of young people About your new team · Orygen Specialist Program (OSP) provides specialist mental health services ...
-
Team Leader
Found in: Talent AU C2 - 4 days ago
The Royal Melbourne Hospital Melbourne, Australia Full timeTeam Leader - Inpatient Unit · Ongoing full-time RPN5 role | Based in Footscray · Participate in service development, clinical training and project work · Make an impact in youth mental health and lives of young people · About your new team · Orygen Specialist Program (OSP) ...
-
Team Leader
Found in: Talent AU C2 - 1 day ago
Aspect Personnel Melbourne, Australia Full timeThe Company: · This engineering firm provides building services engineering solutions and consultancy from concept to completion on projects including commercial, education, healthcare, retail, entertainment, aged care and residential. With a growing Melbourne team, due to expans ...
-
Team Leader
Found in: JobGet AU C2 - 6 hours ago
Link Group City of Melbourne, AustraliaProvide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. · Key Accountabilities and main ...
-
Team Leader
Found in: JobGet AU C2 - 1 day ago
Plan International Australia Melbourne, AustraliaA great opportunity has arisen to join Plain International Australia's (PIA) Donor Contact Centre team as a Team Leader. · The opportunity · A great opportunity has arisen to join Plain International Australia's (PIA) Donor Contact Centre team as a Team Leader. The Team Leader is ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
DFP Recruitment Services Victoria, Australia Full timeDue to exceptional growth our client, a debt management services business based in Melbourne CBD are seeking an experienced Collections Team Leader to join their dynamic team · Reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on man ...
-
Team Leader
Found in: JobGet AU C2 - 4 days ago
Suncorp Melbourne, AustraliaTake the next step. Be part of something bigger at Suncorp. · Support Tow Providers in achieving required outcomes · The primary purpose of the role is to provide leadership and operational support to the Motor Claims Customers Towing team, which is responsible for coordinating t ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
Easygo Gaming Melbourne, Australia Full timeTeam Leader - Mandarin Speaking · We are seeking a Mandarin-speaking Team Leader responsible for assisting in the building of the team, overseeing team performance, addressing behavioural issues, providing coaching, and attending to team member needs. This pivotal role will be in ...
-
Team Leader
Found in: Talent AU C2 - 1 day ago
Luxury Escapes Southbank, Australia Full timeHere at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. · We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer com ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
McMillan Shakespeare Limited Melbourne, Australia Full timeWith seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family ...
-
Team Leader
Found in: Talent AU C2 - 1 day ago
St Vincent's Hospital Melbourne, Australia Full timeHawthorn East location · Senior clinical position with an over award rate · Full time permanent opportunity · About the Role · Centrally located and close to multiple public transport routes. A great opportunity to increase your skills in a leadership capacity. You will provide a ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
Royal Flying Doctor Service Victoria, AustraliaTEAM LEADER – OPERATIONS & ROSTERS · • Work for Australia most iconic, reputable and trusted charity · • Lead a team that resource plans for operations and staffing · • Sale based, full-time ongoing with 24/7 operations · The Organisation · Proudly serving Australians since 192 ...
-
Team Leader
Found in: Talent AU C2 - 2 days ago
Troocoo Melbourne, Australia Full timeDuties: · In this role you will be an engaged and approachable leader to a team of Customer Service Officers. You will lead by example, driving excellence, customer centricity and embodying the values of the group to influence positive business outcomes. Duties include but are n ...
-
Team Leader
Found in: Talent AU C2 - 4 days ago
Suncorp Group Melbourne, Australia Permanent Full timeLead a customer focused team · Support Tow Providers in achieving required outcomes · Melbourne location · Permanent opportunity · The primary purpose of the role is to provide leadership and operational support to the Motor Claims Customers Towing team, which is responsible ...
-
Team Leader
Found in: Talent AU C2 - 4 days ago
Link Group Melbourne, Australia Full timeOverview · Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. · Key Accountabiliti ...
-
Team Leader
Found in: Talent AU C2 - 4 days ago
Suncorp Group Melbourne, Australia Full timeLead a customer focused team · Support Tow Providers in achieving required outcomes · Melbourne location · Permanent opportunity · The primary purpose of the role is to provide leadership and operational support to the Motor Claims Customers Towing team, which is responsible for ...
Team Leader - Melbourne, Australia - Easygo Gaming
Description
Team Leader - Mandarin Speaking
We are seeking a Mandarin-speaking Team Leader responsible for assisting in the building of the team, overseeing team performance, addressing behavioural issues, providing coaching, and attending to team member needs. This pivotal role will be instrumental in shaping and establishing all facets of our team structure, including performance metrics, KPIs, standards, policies, and procedures, within a new market.
The selected individual will play a critical role in our market success by understanding and supporting diverse cultural and customer needs. They will collaborate with various departments at Easygo, sharing insights to drive positive change. This is an exceptional opportunity to make a significant impact and help shape the growth of our operations in this region.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including , and Twist Gaming.
Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with , the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today
What you will do:
What you will bring:
Desirable qualifications:
Bonus points if you also have:
Some of the perks of working for us:
"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant"
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.