Customer Experience Agent - Sydney, Australia - Hatch
Description
This role is at Woolworths Group (not for Hatch)
Hatch is supporting Woolworths Group to find a great Customer Experience Agent - Woolworths MILKRUN Surry Hills to join their Customer Support team.
About the role at Woolworths Group
Seniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
Responsibilities
- Customer Advocacy and Feedback
- Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution
- Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Strengths
- Service orientation
- Actively seeks and develops strategies to help key stakeholders
- Resilience
- Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization
- Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
Salary:
$50, $120,000.00 per year
Work Location:
One location
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