Customer Service Representative - Melbourne, Australia - Frontline Recruitment

Frontline Recruitment

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

_eCommerce Customer Service Representative _

_Retail _

_Hybrid and Office flexibility _
This Melbourne-based, family business with a strong commitment to delivering exceptional customer experiences.

They have exciting plans for the future, and are looking for a skilled eCommerce Customer Service Representative to join their team.

About the Role
In this exciting permanent full-time role, you will have the opportunity to work alongside an experienced Customer Service Manager and our eCommerce team

Your responsibilities will include:

Handling various customer service inquiries, including product/order questions, replacements, and refunds, ensuring timely and professional responses.
Providing knowledgeable answers to customer queries related to products, stock availability, and shipping.
Gaining a comprehensive understanding of eCommerce processes, from sales to fulfilment to customer service.
Assisting in the picking and packing of orders for dispatch on occasion.
Regular store visits to familiarise yourself with our products, teams, and customers better.

About You

To succeed in this role, you should have:

Experience in customer service for an eCommerce business.
Familiarity with online shopping, orders, and returns processes and systems.
A knack for working with modern cloud software like Google Workspace, Intercom, and other related tools.
A salesoriented mindset with a strong understanding of business drivers that impact sales.
Exceptional attention to detail.
A careerdriven attitude, eager to grow with a company.
The flexibility to thrive in a small team environment.

The Perks

Being part of a dynamic team culture that values your contributions.
A flexible working arrangement, allowing you to work from home, our office, and other locations as needed.
Opportunities for training and career progression.
Fantastic staff discounts that you can enjoy on a variety of products.

Reference: 196299

Alternatively, for a confidential discussion, please contact
Bianca McMurray on
quoting the reference number above, or check out our website for other available positions.