Customer & Member Engagement Coordinator - Melbourne, Australia - Revise Recruitment

Revise Recruitment

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Part time with free barista coffee

Flexibility and home working allowance
Team collaboration and quarterly social events

Customer & Member Engagement Coordinator

Australian Human Resources Institute - Not-For-Profit

Part-time (0.6), Permanent

Melbourne CBD, 3000

$65k plus super

About the Company

The Australian HR Institute (AHRI) is the leading national association representing human resource and people management professionals, setting the standard for the industry in Australia.

They have a diverse events and networking calendar, produce world-class conferences and commend excellence in HR practice through their highly regarded AHRI Awards program.

About the Role

As the Customer and Member Engagement Coordinator, you'll be the first point of contact for all AHRI members, customers, and organisations.

Your focus will be on delivering exceptional customer service, driving membership engagement, managing inbound inquiries and making outbound calls to support membership engagement and renewal.

Please note this is a PART TIME role.

About You

With a background in customer service or membership support, you'll be self-motivated with a passion for delivering exceptional customer experiences.

You will be highly organised, solutions focused, have excellent attention to detail and the ability to multitask effectively.

A cheerful outlook, patience, and a genuine desire to assist customers are crucial qualities to be successful in this role.

Responsibilities

Drive membership acquisition, engagement, and retention through proactive outreach and initiatives
Respond promptly and professionally to member inquiries and requests
Assist members with registration, payments, and accountrelated issues, ensuring a smooth experience
Promote engagement with AHRI products, services, and membership benefits, emphasising value in every interaction
Maintain accurate and uptodate records in the CRM system, ensuring data integrity and confidentiality

Skills, Experience & Qualifications

Previous experience in Customer Service or Membership Support
Exceptional customer service skills, demonstrated through prompt, clear, and professional communication
Strong administrative abilities with meticulous attention to detail
Flexibility and adaptability to address customer or membershiprelated matters efficiently
Ability to work independently and collaboratively within a team environment
Excellent computer skills, including MS Office, Outlook Customer Relationship Management System (CRM), and database management
Strong interpersonal and communication skills, both written and verbal.

Culture and benefits

AHRI offers flexible work arrangements and recently refurbished offices in Melbourne CBD with free barista coffee, a home office allowance, additional leave, discounted health insurance, an EAP service, paid parental leave and a rewards and recognition program.