Full Time - Melbourne, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Melbourne, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023.

Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline.

Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for a
Guest Experience Agent to join the team on a
Full-Time basis

To Be Successful in This Role

A genuinely warm & welcoming demeanour
Passionate to learn hotel front office processes

About the Role

Process all guest checkins, checkouts, room assignments, and room change/late checkout requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cashguests' checks, process all payment types, vouchers, paidouts, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.

Perks, Rewards, Motivations

The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
Access to Marriott's awardwinning Live Fully Rewards Program
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
Discounts on food & beverage across all our hotels.
Recognition programs to keep you motivated.
Wellbeing & mindfulness programs to ensure you stay healthy.
Employee Assistance Program
Dry cleaning or work clothes.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.