Customer Support Agent - York, Australia - Greenstone Financial Services

Greenstone Financial Services
Greenstone Financial Services
Verified Company
York, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
Full training induction provided, with ongoing coaching and career growth

  • 100% employer paid Health benefits & $500 Health spending account
  • 5% RRSP matching, paid memberships, free weekly lunches and more

Working in our Customer Support team


Our Customer Support Agents assist customers with their enquiries and are responsible for providing the highest levels of customer experience within agreed time frames.

Working in a call centre environment our agents develop a high degree of product knowledge and require strong administration skills.


What you will bring to the team


We look for people who show empathy, compassion and can build great rapport with customers whilst delivering a positive customer experience.


  • You will be part of a fun, teambased call centre environment and commit to the delivery of exceptional customer service on all customer interactions
  • You will have excellent complaint and conflict handling skills
  • You will work Monday to Friday on rotating shifts between our core hours 8am 8pm

Our commitment to your development
Upon commencement your initial period of training with us will be in achieving your LLQP qualification.

You will then you will complete our role specific in-house training program to set you up for success in your role.

This includes comprehensive product knowledge, as well as in-class and 1:1 training.


Throughout your career with us we offer continuous support and training to help you develop and succeed in the role, including achieving your LLQP - from frequent catch ups with your manager, to weekly call reviews with your team and a dedicated coaching squad.


Our Promise to Our People
Greenstone's core values help define a culture that supports our employees, our customers, and our trusted partners.

We truly care about making a positive impact on our community, through the products we distribute and by forging partnerships with like-minded people and organisations.


By valuing diversity, we derive strength from the team that represents us, and foster a supportive and collaborative environment that celebrates success by rewarding and recognising excellence.

Every day we strive to be an employer of choice by offering an attractive range of employee incentives and benefits.

We invest in our people through ongoing learning and development programs to help them grow with us.

That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

What's in it for you?

  • Funded Induction product training and ongoing coaching and support
  • 4 weeks' vacation leave per year
  • 10 Sick days
  • Hybrid role & flex days
  • 100% employer paid health benefits
- $500 Health spending account

  • Parental leave topup
  • 5% RRSP matching
  • Growth opportunities
  • Will pay for memberships and renewals/ongoing licensing costs for relevant provinces
  • Free weekly lunches and more
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