General Manager Hotels, Events - Sydney, Australia - The Star Entertainment Group

The Star Entertainment Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

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Description

About us
The Star Entertainment Group's vision is to be Australia's leading integrated resort company.

Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options
.

What we are looking for

Commencing May 2023, as the General Manager of Hotels, Events and Guest Experience, you will provide leadership and direction to the Hotel team to achieve business goals in the key areas of guests, team members, organisational and financial performance.

You will lead, coordinate and deliver a comprehensive guest experience and service program that results in the transformation of the guest journey and experience.

Embed guest experience and guest service standards throughout the property to drive consistency and engagement at all levels.

You will also lead the retail strategy and management of retail tenancies and contracts at The Star Sydney and oversee the Events and AV functions.

Key responsibilities in the role include but not limited to:

Develop and manage the implementation of business plans, strategies and activities across all business units (ensuring understanding by all Team Members) to achieve increased market share, revenue sales and profit targets.
Constantly ensure that your knowledge of the broader hotel and accommodation sector and market trends is up to date.
Manage and control the division's labour costs, cost of sales and operating expenses ensuring operational requirements and profit objectives are met.
Lead the guest experience transformation program, delivering coordinated and aligned streams of service transformation, guest service and business performance improvement.
Develop guest and service focussed plans, inclusive of customer journey mapping, KPI's, policies, processes, systems and standards to drive business focus and align activity.
With the Senior Manager Contracts, Supply Chain and Retail, Oversee the management of retail agreements
Lead a well considered, coordinated, aligned and profitable retail strategy that aligns with the broader SEG brand
Build and lead a productive and effective sales and operational venue wide events strategy that positions the Star as the home of entertainment
With the Director Events and Audio Visual, oversee the effective day to day event operations at The Star.

Be your best self

To be successful in this role you will have:

Tertiary qualification in a Business-related discipline preferred
Lived 5 years plus experience as a General Manager of 5 Star Property
Experience in leading professional hospitality teams within large corporate organisations, or site property

Our perks

Bringing your career to The Star Entertainment Group means you will join us on our planned growth trajectory to become Australia's leading integrated resort company
Discounts across award winning restaurants and accommodation
Groupwide Diversity and Inclusion strategy for LGBTQI, Gender, Culture and Indigenous
Lifestyle discounts including gym memberships and drycleaning services
Complimentary meal on site every day

Our culture

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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