- Managing inbound calls nationally, liaising with the receiving departments with accurate information upon transferring calls
- First touch resolution advising customers with true and accurate information
- Entry of customer's orders received via phone, fax and email
- Advise the transport Coordinator, or Team leaders as appropriate, immediately of changes to orders and same-day deliverers
- Supply copies of invoices, credit notes, statements, and proof of deliveries
- Customer portal setup, follow up of portal queries for all going portal customers
- Previous experience in a customer service role
- Always display a customer-focused mindset and be able to deliver empathetic service regardless of circumstances
- Able to think outside the square demonstrating an agile approach to work
- Be able to always deliver an excellent customer service experience
- Ability to bond with internal teams to share ideas and feedback to improve company services
- A Permanent opportunity with a highly regarded corporation
- A competitive salary with yearly bonuses
- Discounts with associated partners such as Bunnings, Officeworks, Target, Kmart etc.
- A great opportunity to develop, learn, and grow your skills
- Play a vital role in the business
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Customer Service Officer - Liverpool City Council, Australia - West Recruitment Pty Ltd
Description
Reference ID:
Contact:
Alece O'
Hara Email:
Call:
West Sector:
Business Support Job Summary Job Description
About your new employer
West Recruitment is currently partnering with a leading Australian-owned company who have been operating for over 40 years.
Manufacturing locally they also distribute their quality products across Australia and New Zealand within the medical, industrial and specialty industries.
About your new job
Due to growth and changes within the business, we are currently seeking an experienced Customer Service Officer to join this close team.
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