Team Manager - Sydney, Australia - TAL

TAL
TAL
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

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Description
Company Description

Welcome to This Australian Life.


From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.

We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?


Job Description:


  • Fixed term contract opportunity
Our Aware claims team continues to grow as we expand the team supporting the Aware Super members.

As one of our Team Managers, you will be responsible for leading a team of Claims Consultants, Claims Service Consultants and/or Officers to delivery exceptional claims handling and service experience in line with TALs claims philosophy, claims handling procedures and risk management framework.

You will focus on providing a market-leading customer experience while appropriately managing risk and regulatory compliance.

This will be achieved by ensuring strong operational disciplines, portfolio management, stakeholder engagement and ensuring capability development across the team.


You will also responsible for the resolution of escalated issues or customer complaints, whilst delivering outcomes that align with TAL's claims philosophy.

You will contribute to a culture of process improvement by driving localised process improvements and effective change management to embed required change within the team while ensuring a best practice approach to claims handling.

You will also be contributing to department and company projects as required, maintaining current knowledge of life insurance guidelines, processes and policy changes and ensuring claims handling and service approach reflects industry best practice and TAL processes and policies.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.


Qualifications:


  • At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
  • Strong knowledge of Insurance (Preference given to Life Insurance experience)
  • Demonstrated experience in operational management
  • Excellent communication and presentation skills
  • Sound knowledge of claims handling practices
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
Additional Information


Work is a big part of this Australian life, and we work hard to make it one of the best parts.

We don't just say it; we do it.

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.


We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with.

We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

LI-REMOTE


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.
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