Liaison Officer, Territories Stolen Generations - Woden, Australia - Australian Government National Indigenous Australians Agency

Australian Government National Indigenous Australians Agency

Verified Company

Woden, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Ongoing & Non-ongoing for up to 18 months, Full-time (Flexible working arrangements considered)

APS 5
Woden, ACT preferred (Adelaide, SA, and Darwin, NT may be considered)

Location: Woden, ACT preferred (Adelaide, SA, and Darwin, NT may be considered)

Application Closing Date: 02-Jul-2023

Classification
APS Level 5 ($79,941 - $85,464)
APS Level 6 ($88,419 - $99,363)

Employment Type: Ongoing & Non-ongoing (up to 18 months)

Where a non-ongoing specified term is offered, it can be for an initial period of up to 18 months, with a possibility of extension up to a maximum of three years.

A non-ongoing offer may lead to conversion to an ongoing offer of employment within 18 months from the opening date of this advertisement.

Flexible Work: Full-time (Flexible working arrangements considered)

The Opportunity
We are looking for empathetic and determined individuals to support the continuous delivery of the Territories Stolen Generations Redress Scheme. Positions involve case management, client engagement, liaison, and helpline assistance.

The roles are dedicated to achieving the best outcomes for applicants through responsive client service supported by trauma-informed case management.

This is an exciting and unparalleled chance to contribute to a scheme that will aid in the healing of trauma for Stolen Generations survivors from the Northern Territory, the Australian Capital Territory, and the Jervis Bay Territory during the Commonwealth administration.

The APS 5 Liaison Officer is expected to:

Work directly with Stolen Generations survivors in a trauma-informed and culturally safe manner to plan and deliver a personalized acknowledgment by the Commonwealth of each survivor's story of removal from their family and community in a meaningful way (Personal Acknowledgement)

- Aid in monitoring and managing incoming telephone inquiries through an 1800 enquiry line
- Maintain comprehensive case management records, track milestones, and report on Personal Acknowledgements.

In addition, an APS6 Liaison officer must provide staff supervision and training.

Demonstrated experience in similar roles or relevant social work qualifications are advantageous.

All roles involve handling sensitive and confidential information, requiring cultural competency and resilience to address complex matters. Successful applicants may undergo psychometric testing.

- Strong client focus, with the ability to communicate effectively with Aboriginal and Torres Strait Islander individuals
- Exceptional organizational skills, ability to manage competing priorities, and monitor service delivery
- Strong attention to detail and accountability for work accuracy and quality
- Highly developed customer-focused relationship-building skills incorporating trauma-informed care principles
- Refined interpersonal skills with the ability to adapt communication to suit the audience using culturally appropriate language
- Ability to work in a multi-disciplinary team, be flexible, adaptable, and comfortable in a changing environment
- Willingness to engage in the Branch's Well-being Plan, including learning and development and NIAA cultural programs
- Relevant transferable experience for the position

Some travel may be needed, including to remote locations and small aircraft.

Identified Position

This position is Identified, indicating strong involvement in matters concerning Aboriginal and Torres Strait Islander peoples.

This position involves direct engagement with Aboriginal and/or Torres Strait Islander individuals, communities, service providers, or contributing to program and policy development.

You need a high level of cultural competency, including:

- Understanding of issues impacting Aboriginal and/or Torres Strait Islander peoples
- Ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples
- Commitment to continuing cultural competency development.

Eligibility

To qualify for this position, you must be an Australian Citizen.

Security Clearance Required

Baseline Vetting (Protected)