Customer Service Consultants - Newcastle, Australia - DFP Recruitment Services
Description
Job description:
About the role:
Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field technicians for optimisation and best practices.
The successful applicant will provide excellent customer service through written and verbal communication channels keeping stakeholders informed, respond quickly to new programs of work or new activities, as well as responsible for work with project managers to identify challenges and continuous improvement initiatives.
Responsibilities:
- Accountable for prioritising and actioning incoming work to ensure all worktypes are actioned within operational business rules and assigned Service Level Agreement (SLA).
- Manage project rostering and scheduling.
- Provide excellent customer service through written and verbal communication channels
- Maintain strong stakeholder relationships
- Meet targets in a demanding environment.
- Support project managers in identifying opportunities for process and business improvement.
About You:
- Strong customer service experience (telecommunications highly desirable)
- Some familiarity with project rostering or scheduling preferred.
- Tech savvy and adopts systems quickly
- Excellent written and verbal communication skills
- High attention to detail and ability to prioritise
For a private and confidential discussion please contact Brooke or Grainne on
Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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