Regional Data Centre Incident Manager - Sydney, Australia - Microsoft

Microsoft

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Empower Billions

Responsibilities:

Responsibilities:

Holds teams accountable for managing crisis situations, including leveraging advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders.

Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers.

Manages teams of engineers to implement reliable, scalable, and highperformance solutions across teams.
Guides teams to stay current in knowledge and expertise as the technology landscape evolves, maintaining awareness of industry norms.
Develops team's endtoend technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards.
Proficient knowledge of Critical Infrastructure within Global Data Centers
Holds the team accountable for creating, monitoring, and taking action on telemetry data and provides guidance on telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency.
Contributes to developing processes and standards to address complex issues and provides guidance to others as needed.

Qualifications:

Qualifications:

Bachelor's Degree in Engineering, or related field AND 8+ years technical experience in critical environments, network engineering, service engineering, or systems engineering
OR equivalent experience.
5+ years technical experience working with largescale data center operations or distributed systems.
5+ years people management experience.
Other Engineering Certifications.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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