Training Support Officer - Brisbane, Australia - National Heavy Vehicle Regulator

National Heavy Vehicle Regulator

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position Title

Title Training Support Officer
Position Number 1518

Reports to Senior Compliance Learning Partner
Division Operations

Direct Nil
Unit National Compliance Services

reports

Job type Permanent
Location Brisbane

Salary per $83,317.84-$91,617.35 ex. Superannuation
Position Classification AC-B

annum

Who is the National Heavy Vehicle Regulator?
The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as a national entity responsible for
regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. Located in Brisbane, the NHVR minimises the
compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and
territory borders, and ultimately for the heavy vehicle business with government in Australia.

What is important to us?
At the NHVR our workplace values set the tone for our organisational culture:

People matter
Customer first
We add value
Strong partnerships

We value staff with a genuine belief in the work they do and the benefit it will bring. We aim to develop a supportive
work environment which we believe will be achieved by a focus on professionalism, team work and collective values.

What do we expect of our employees?

The NHVR is seeking an individual who:

Is committed to meet and exceed the expectations of our clients and stakeholders
Is energised by identifying new approaches and solutions
Is innovative in addressing daytoday challenges
Is supportive towards colleagues and contributes towards making their workplace an enjoyable place to be

Commitment to safety, diversity and anti-discrimination
The NHVR is committed to providing a safe, forward-thinking and tolerant work environment. Diversity within our
workforce is valued as being representative of the standards, values and diversity within the community and clients we
serve.

Environment
Through leadership and influence, the NHVR administers a national system that delivers consistent and streamlined
regulatory services and administration to the Australian heavy vehicle road transport sector, reducing regulatory burden
whilst enabling greater safety and productivity.

Position Description | Position Title

The Operations Division ensures the continued and improved effectiveness of operational processes and transactions for
customers and service users of the NHVR. The division is accountable for operational safety and compliance functions
across NHVR.

Primary Objectives
Provide administration and support services across the training and development function, including maintenance of
training schedules, management and maintenance of training records and general support to ensure the effective
delivery of training services.

Key Responsibilities/Accountabilities

Provide broad administrative support to the Training Team (OTT)
Coordinate Safety and Compliance Officer (SCO) training activities (ie., coordinate the trainees, trainers, 3rd party

providers, venues, and catering)

Develop and maintain the OTT training calendar
Develop and cont9inually improve OTT SharePoint sites (internal and externally facing)
Administration of the LITMOS learning management system for SCOs (course allocation, reporting)
Maintain recors management systemfor the Training Team
Assist in the preparation and hosting of training documents
Conduct basic quality assurance of assessment tasks and follow up overdue tasks
Build and maintain effective working relationships across NHVR business units and external stakeholders
Ensure a high level of discretion, maturity, diplomacy and judgement in responding to enquiries
Adhere to all NHVR policies and procedures to ensure compliance with NHVR internal processes
Comply with WH&S policies and procedures and contribute and promote a safe and health work environment

Skills and Capabilities

Demonstrated ability to plan and manage support services to achieve specific objectives and deliver expected

outcomes.

Demonstrated interpersonal skills and the ability to manage effective relationships.
Demonstrated ability to work as part of a team of people to provide highquality support
Experience in using key business systems, such as MS Office suite, SharePoint and online Learning Management

Systems

Demonstrated strong written and verbal communication skills

Qualifications and Experience

Highly Regarded:

Administrative skills with a fous on customer service
Industry recognised qualifications and/or relevant experience in business administration and/or training.
Knowledge of or the ability to rapidly acquire working knowledge of heavy vehicle industry.
Demonstrated ability to communicate across a range of internal and external clients and stakeholders.
Experience with learning management systems and project management
Demonstrated time management and prioritisation skills in a fast pace e