Business Banking Consultant - Brisbane, Australia - Suncorp Group

Suncorp Group

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is responsible for supporting customers via inbound calls with Business Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

This role is a permanent full time role.
These roles will be based at Heritage Lanes Office in Brisbane City.

It will include 3 months training, following which you will have the opportunity to work from home 3 days per week.

What you'll do:

Respond to incoming calls and online enquiries from Business Banking customers regarding account, card, and digital banking enquiries.
Complete followup tasks that require Outbound calls to Business Banking customers
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Assist the Suncorp Group's understanding of and meeting of holistic customer needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs.
Contribute to a team culture that is balanced across people, customer, risk and performance.
Ensure a safe environment that allows all staff across Suncorp the ability to escalate and discuss issues and risks with their Leader or LOR.
Accountable for maintaining high data quality standards by ensuring information captured in Suncorp's systems and documentation are correct and maintained in a timely manner.
Accountable for operating responsibly within the parameters of your approved delegations.
Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

What you'll bring:

Previous Banking customer service experience
Experience within a contact centre environment or an operational/support role desirable.
High level computer literacy and navigation skills.
Experience in delivering high quality customer experience within required timeframes.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
Good problem solving and negotiation skills.
Effective interpersonal and communication skills (written & verbal).
Demonstrated ability to work as a supportive team member
Committed to selfdevelopment and opportunities to increase capability in role.
Computer literacy and navigation skills.

Our Benefits

Competitive salary package
Discounts of up to 25% on our various Insurance, Banking & Superannuation products
Flexible working environment and arrangements; genuine focus on worklife balance
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

Why you'll love working with us

Whether you're helping new customers, assisting existing customers or delivering excellent customer service our ambition at Suncorp is clear - to deliver the best results for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too.

By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.

Advertised: 17 Feb 2023 AUS Eastern Daylight Time

Applications close: 28 Feb 2023 AUS Eastern Daylight Time